Returns & Refunds

Request within 7 days

Please raise your return request within 7 days after receiving the goods. Contact us through the existing website WhatsApp channel or the customer service email published on Contact Us, and obtain return arrangements before sending anything back.

This request window does not limit applicable legal rights for wrong, damaged, incomplete or defective goods.

Wrong vehicle choice or change of mind

We accept voluntary return requests for buying for the wrong vehicle or changing your mind, except for genuine/original parts and specially ordered items. These two categories are excluded from voluntary returns for those reasons.

This voluntary-return exclusion does not exclude assessment of wrong, damaged, missing or defective goods, including genuine/original parts and specially ordered items.

Condition and original packaging

For a voluntary return, the item must be undamaged, with its original box or paper bag and labels fully retained and intact. For wrong, damaged, incomplete or defective goods, contact us for assessment; these voluntary-return conditions do not remove applicable legal rights.

Wrong, damaged, missing or defective goods

Compare the goods received with your order and the product listing. Contact us through the existing WhatsApp channel or the customer service email about incorrect goods, damage, missing items or defects. Genuine/original and specially ordered items are not automatically excluded from this support or applicable legal remedies.

Photographs of the issue or an unboxing video, if available, can help explain it. Absence of a video does not automatically remove a claim or applicable legal rights. Do not publish your address, payment details or full vehicle identifiers in a public review. Stop using an item that appears unsafe or defective.

Fitment and installed goods

For a fitment concern, compare the actual vehicle specification and old Part Number with the listing and describe any difference. Website compatibility results do not replace an actual-vehicle check.

Installation or use alone does not cancel applicable rights for faulty or misdescribed goods. A fault-related claim is assessed separately from a voluntary return request.

Return arrangements, inspection and refund

Contact us first and obtain return arrangements before sending goods. Do not send an item to an unconfirmed return address; no return address is published by this policy.

Refunds under this returns process are arranged only after the returned goods are received, inspected and confirmed to meet the applicable conditions. This process does not replace remedies required under applicable law. The website does not provide an automatic refund action.

Refund arrival times, responsibility for return shipping, fees and any additional return conditions remain unconfirmed by the operator. This policy does not promise a timeframe, assign those costs or impose further conditions.

Cancellation and delivery

Placing an order does not itself prove payment. Request cancellation support where available; do not assume an order can be stopped once fulfillment has begun or that cancelling it has already refunded payment. New orders use fixed shipping: West Malaysia RM10 for normal items, RM25 for large or mixed orders, with at most one large sale unit per order. East Malaysia (Sabah, Sarawak and Labuan) is RM25 for explicitly approved normal items only; large or unapproved items cannot check out. Unclassified items or normal items without an owner-set quantity limit cannot check out. Review your address, shipping and final total before placing the order. Existing orders retain their recorded amounts and any pending confirmation process. A delivery estimate is not a guaranteed arrival date.